HCL Hiring Junior Engg Product Support 2009-2015 Batch at Chennai

Branches:-

Any Branch

Skills:-

Highly confident communicators with excellent interactive ability.

Tailors tone and communication style to the customer’s needs. 

Offers clear explanations.

Demonstrable call control skills.

Culturally aware with good intercultural skills.

Crafts appropriate responses to customer objections and uses strategies to repair communication.

Speaks standard business English in a neutral accent with no mother tongue influence 

Highly sentient.

Ability to identify and respond appropriately to customer’s emotions.

A high level of professional integrity with a tendency to do the right thing. 

Tenacity in dealing with complex problems.

An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.

Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.

Hiring Batch (Year):-

2015

CTC, incentives and In hand Salary:-

1.61L Per Annum for Undergrad and 1.79 for graduate Including Process Allowance 15000( Incentives are apart)

Designation:-

Junior Engineer - Product Support 

Client:-

Telecom Client, UK (Voice Process)

Role & Responsibilities:-

Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for  BT Sports and TV

Assist BT Customers over the phone, with Order Provisioning, Order cancelation, ed orders, expedites, etc.

Trouble shooting for Broadband related issues.

Setting up wireless connection on Laptops and Desktops. 

Connectivity issues with ops Modem, Routers, Hubs and Switches. 

Dealing with network connectivity LAN , WAN and MAN.

Checking the exchange line issues / outages / fixing appointment with the technician at UK.

Joining Location:-

Chennai 

Joining Period:-

Immediate

Interview Location & Date, Time:-

Venue:-

HCL,107 Navin WSS towers,Harris Road,Pudupet,Near casino Theatre,Chennai - 600002 

Date:-

3rd June’15 till  30th June’15 (7 Days)

Time:-

10 AM Onwards

Selection Process (No. of Interview Rounds):-

HR Screening Round & VnA Round

% Cut-off:-

Candidates with backlogs up to 4 papers can apply

Experience:-

0 to 3 years - Both Freshers and Experienced candidates are eligible

Any Bond:-

No

Any Additional Information:-

24/7 Shifts 

Last date for Applicaiton:- Jun 30, 2015