HCL Walk Drive for Freshers as Junior Engineer at Chennai

Designation

Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for BT Sports and TV

Assist BT Customers over the phone, with Order Provisioning, Order cancelation, ed orders, expedites, etc.

Trouble shooting for Broadband related issues.

Setting up wireless connection on Laptops and Desktops.

Connectivity issues with ops Modem, Routers, Hubs and Switches.

Dealing with network connectivity LAN , WAN and MAN.

Checking the exchange line issues / outages / fixing appointment with the technician at UK.

Skill set required:- 

Highly confident communicators with excellent interactive ability.

Tailors tone and communication style to the customers needs.

Offers clear explanations.

Demonstrable call control skills.

Culturally aware with good intercultural skills.

Crafts appropriate responses to customer objections and uses strategies to repair communication.

Speaks standard business English in a neutral accent with no mother tongue influence

Highly sentient.

Ability to identify and respond appropriately to customers emotions.

A high level of professional integrity with a tendency to do the right thing.

Tenacity in dealing with complex problems.

An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.

Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.

Job Location: Chennai 

Experience: 0 to 3 years - Both Freshers and Experienced candidates are eligible

Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).

Selection Procedure:-

HR Round

VnA round 

Walk-in time : 10:00 AM

Venue : 

Chennai : HCL Technologies, 107 Harris Road, Navin WSS Towers, Pudupet, (Near Casino Theatre)

Experience 0 - 3 Years

HR 

HCL Technologies Limited 

Navins WSS Towers 

107,Harris Road,Pudupet, 

Near Casino Theatre, Chennai - 2 

Chennai,Tamilnadu,India 600002